Improving Processes

optim2 are subject matter experts in leading Finance process improvement initiatives, including those involving Shared Services. The outcome is the rapid transformation to a high performing future state, with the benefits being improved efficiency and effectiveness, and customer service.

How do we design, build and implement high
performing Finance processes?

Process improvement, including standardisation, provides an opportunity to compare processes across an organisation, as well as against better practice, to support the design and build of a high performing future state. Typical optim2 process improvement initiatives include the transactional processing areas of Purchase to Pay, Order to Receipt and Payroll, however, often include other end to end Finance processes such as financial accounting, month end, reporting and analysis.

Typical Scope


Build policies
and procedures


optim2 can provide insights on how to improve processe

Purchase to Pay

  • Purchasing
  • Expense management
  • Goods receipting
  • Invoice processing
  • Payment processing

Order to Cash

  • Credit assessment
  • Order processing
  • Cash receipting
  • Debtor reporting
  • Collections

Record to Report

  • Bank & balance sheet
  • Fixed Assets
  • Inventory
  • Taxation
  • Period end
  • Budgeting & forecasting
  • Reporting


  • New starters
  • Payroll processing
  • Terminations
  • Reconciliations & reporting

What role does Shared Services play?

As part of process improvement, Shared Services is often considered to enable efficient service delivery through standardisation and consolidation of common activities. In considering which activities are best suited for a Shared Service, the following matrix can be of assistance: